If you can open Internet Explorer but cannot get to sites on the Internet, or you find that web browsing is very slow, you should first make sure that you have a good connection to the Internet. If your Internet connection is good but Internet Explorer is still having problems, try the following:
While browser add-ons can enhance your online experience, they can occasionally interfere or conflict with other software on your computer. Try starting Internet Explorer without add-ons to see if the problem goes away. Here's how:
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Right-click the Internet Explorer icon on the desktop, and then click Start Without Add-ons.
If you do not have an Internet Explorer icon on the desktop, click the Start button , click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
If disabling all add-ons solves the problem, you might want to use Add-on Manager to disable all add-ons and then turn on add-ons only as you need them. This will allow you to figure out which add-on is causing the problem.
To open Add-on Manager
1.
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
2.
Click the Tools button.
3.
Click Manage Add-ons, and then click Enable or Disable Add-ons.
If disabling add-ons doesn't solve the problem, try resetting Internet Explorer back to its default settings. This removes all changes that have been made to Internet Explorer since it was installed, but it does not delete your favorites or feeds.
1.
Close all Internet Explorer or Windows Explorer windows.
2.
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
3.
Click the Tools button, and then click Internet Options.
4.
Click the Advanced tab, and then click Reset.
5.
Click Reset.
6.
When you are done, click Close, and then click OK.
7.
Close Internet Explorer and reopen it for the changes to take effect.
If you are able to access the Internet, go to the Microsoft website to download the Malicious Software Removal Tool, which you can use to check your computer for viruses and malicious software.
Running Windows Update can often correct problems by replacing out-of-date files and fixing vulnerabilities.
1.
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
2.
Click the Tools button, and then click Windows Update.
3.
Follow instructions on the Windows Update page.
NoteIf you cannot open Internet Explorer or if it opens briefly and then closes, the problem might be caused by low memory, or corrupted or missing system files. Restart your computer to clear the memory and then open Internet Explorer by itself.
Sometimes the problem can't be solved without a little additional help. Here are some resources you can check out if you've tried everything else without success.
The work area on a computer screen that simulates the top of an actual desk. You can arrange icons on the desktop, such as the Recycle Bin and shortcuts to programs, files, folders, and various types of documents, just as you would arrange real objects on top of a desk.
Malicious software
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Malicious software
Software designed to deliberately harm your computer. For example, viruses, worms, and Trojan horses are malicious software. Also known as malware.
Virus
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Virus
A malicious computer program designed specifically to replicate itself and spread from computer to computer. A virus may damage hardware, software, or data.
Help and How-to
